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Answer To Your Questions
We are here to help
What is your return and exchange policy?
We offer a 7-day return and exchange policy for most products, provided they are unused and in original packaging.
For more info regarding the return policy, please visit https://e-khadi.com/pages/returnpolicy.
How can I track my order?
After placing an order, you’ll receive a tracking number via email to monitor your package.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay , Google Pay , Amazon Pay , Shop Pay and other local payment methods.
Is my payment information secure?
Absolutely! We use industry-standard encryption to ensure your payment details are safe and secure.
Do you offer Canada shipping?
Yes, we ship worldwide! Shipping fees and delivery times vary by location.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placement. Please contact customer support at support@e-khadi.com.
How will I know if order is placed successfully?
Once you placed an order, immediatly after that you would recieve an confirmation email.
How do I check the status of my order?
Once your order was placed successfully, you would get an tracking number in your registered email ID.
What should I do if I experience issues during checkout?
Try refreshing the page or using a different browser. If the problem persists, contact our support team at support@e-khadi.com.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows for faster checkout and tracking.
What if the item I want is out of stock?
Please get in touch with our support team and we’ll alert you as soon as it’s available again.
Can I apply more than one discount code at checkout?
Unfortunately, only one discount code can be applied per order.
How long will it take to receive my order?
Delivery typically takes 3–7 business days for domestic orders and 10–20 business days for international shipments.
What are your shipping rates?
Shipping rates vary based on the delivery location and order size. Free shipping is available for orders over $65.
What should I do if my package arrives damaged?
Contact our support team at support@e-khadi.com within 48 hours with photos of the damaged item, and we’ll assist you.
Do you offer same-day or express shipping?
Yes, express shipping options are available during checkout for an additional fee.
What happens if my package is lost?
If your package is lost during transit, we’ll either issue a refund or send a replacement.
Are your products environmentally friendly?
Many of our products are made with eco-friendly materials. Check the product description for details.
Can I customize products?
Customization is available for selected items. Please check the product details for customization options.
How do I leave a review for a product?
After receiving your item, you’ll receive an email with a link to submit a review.
Do you offer bulk discounts or wholesale pricing?
Yes, we provide discounts for bulk orders. Please contact us for wholesale inquiries at support@e-khadi.com
Do you offer gift wrapping services?
Yes, you can add gift wrapping at checkout for a small fee.
