Privacy Policy

At www.e-khadi.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information which is collected and recorded by www.e-khadi.com and details how we use it.

If you have additional questions or you require more information about our Privacy Policy, do not hesitate to contact us at info.ekhadi@gmail.com.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they share and/or collect on www.e-khadi.com. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to furnish your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyse how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

Log Files

www.e-khadi.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.

These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, www.e-khadi.com uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "What Are Cookies".

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of www.e-khadi.com.

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons which are used in their respective advertisements and links appearing on www.e-khadi.com, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content which you see on websites you visit.

Note that www.e-khadi.com has no access to or control over these cookies which are used by third-party advertisers.

Third Party Privacy Policies

www.e-khadi.com's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, check the browsers' respective websites.

Children's Information

Another part of our priority is ensuring protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

www.e-khadi.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best to promptly remove such information from our records.

Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

RETURN/REFUND/CANCELLATION POLICY

E-Khadi LLC endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. In the odd case that you do not love our products, here is our policy on returns:

• In the unlikely event that your product arrives damaged, defective or different/wrong item, to return or exchange a product or report damage in transit within the applicable return window, please get in touch with our Customer Care within 48 hours of delivery:
• By telephone at +1 (781) 518-1961 between 10.00 AM to 6.00 PM EST( Monday to Saturday).
• Drop us email at care.ekhadi@gmail.com with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
• E-Khadi team must receive and approve your return request. Once your request is received and approved, you will be eligible for return drop off.
• Once your return has been authorized, we'd be happy to process your exchange/refund. You can exchange this item for a different size/color or return for a refund. You can choose to receive the refund in the form of credit for your convenience, which will reflect in your Khadi pay account after we receive the item and it has gone through the necessary quality checks. However, If you'd like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks.
• Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
• We aim to process all returns within one 1 week.
• In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

Cancellations

To cancel items that aren't dispatched yet:

Go to My Account and then click on Order History

• Select the item you want to cancel and click Cancel items or call us at +1 (781) 518 1961 between 10.00 AM to 6.00 PM EST (Monday to Saturday)

Note: Your order will be cancelled instantly and if the payment was already made , you can choose to receive the refund in the form of credit for your convenience, which will reflect in your E-Khadi pay account. However, If you'd like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund in the same mode.

If your order has already been dispatched: In case of non-returnable products, product once dispatched can’t be cancelled, However , in case of returnable items please select the Request cancellation option or call us at  +1 (781) 518 1961 between 10.00 AM to 6.00 PM IST and the item(s) will be returned to us for a refund (if the payment is already made).

If your order is already delivered: You may consider returning it. Please check our return policy.