-
${ item.product_title }$ ${item.price}
RETURN/REFUND/CANCELLATION POLICY
E-Khadi LLC endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. In the odd case that you do not love our products, here is our policy on returns:
- In the unlikely event that your product arrives damaged, defective or different/wrong item, to return a product or report damage in transit within the applicable return window, please get in touch with our Customer Care within 48 hours of delivery:
- By telephone at +1 (781) 518-1961 between 10.00 AM to 6.00 PM EST( Monday to Friday).
- Drop us email at care.ekhadi@gmail.com with your order number, date of transaction, delivery address and image/video of the wrongfully delivered or defective item.
- E-Khadi team must receive and approve your return request. Once your request is received and approved, you will be eligible for return.
- Once your return has been authorized, we'd be happy to process your exchange/refund. You can exchange this item for a different size/color. You can choose to receive the refund in the form of credit for your convenience, which will reflect in your Khadi pay account after we receive the item and it has gone through the necessary quality checks. However, If you'd like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks.
- Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
- In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
Cancellations
To cancel items that aren't dispatched yet:
Go to My Account and then check Order History
- Select the item you want to cancel and click Cancel items or call us at +1 (781) 518 1961 between 10.00 AM to 6.00 PM EST (Monday to Friday)
Note: Your order will be cancelled instantly and if the payment was already made , you can choose to receive the refund in the form of credit for your convenience, which will reflect in your E-Khadi pay account. However, If you'd like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund in the same mode.
If your order has already been dispatched: In case of non-returnable products, product once dispatched can’t be cancelled, However , in case of returnable items please select the Request cancellation option or call us at +1 (781) 518 1961 between 10.00 AM to 6.00 PM IST and the item(s) will be returned to us for a refund (if the payment is already made).
If your order is already delivered: You may consider returning it. Please check our return policy.
Men & Women (Apparel)
| Category | Return Policy |
|---|---|
| Clothing: Track pants, Joggers, Bathrobes, Thermals, Jackets, Blazers, Coats, Cardigans, Sweaters, Sweatshirts, Hoodies, Tops, Kurtas, Dresses, Capes and jackets, Stoles & Dupattas |
You can exchange this item for a different size. Please keep the item in its original condition, with brand outer box, price tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement. |
| Clothing(Non-customized): Others (Trousers, Jeans, Shirts, Sarees, Socks, ethnic wear, clothing accessories etc) |
You can exchange this item for a different size. Please keep the item in its original condition, with brand outer box, price tags attached, warranty cards, and original accessories in manufacturer packaging for a successful replacement. Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. |
| Clothing(Customized) |
Non Returnable This item is not eligible to return as it’s a customized piece specially made as per the requirements/measurements of the respective customer. This item will not be returnable once order is confirmed by customer. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Shoes and Accessories | You can exchange this item for a different size. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement |
Accessories (Bags, Jewellery, Watches, and Eyewear)
| Category | Return Policy |
|---|---|
| Luggage, Handbags, Leather Products | You can avail replacement, in an unlikely event of damaged, defective, or different item delivered to you. Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, Price tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Fashion /Imitation Jewellery (Earrings, Wrist wear, rings, Jewellery Accessories) | Non-Returnable |
| Silver jewellery, Precious Jewellery, Eyewear and Analog / Digital Watches (new and certified refurbished) |
|
| Smartwatches/ Activity Tracker (new and certified refurbished) | Non-Returnable |
| Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars / Silver Coins / Silver Bars / Silver Chips / Silver Bullion | Non-Returnable |
